Sun Performance Analysis and Capacity Planning Services
Service Description
Sun Performance Analysis and Capacity Planning Services provide the expertise that your business needs to ensure that your datacenter is running at peak performance. Sun experts evaluate your server environment and develop a comprehensive plan that makes sure your IT environment is able to keep up with your current and future business needs. You can improve utilization of your current assets by developing a model that uncovers congestion, thereby predicting shortfalls.
This service is designed to build a solid foundation for the cost-efficient operation and effective management of your network computing environment. The service is available in two separate modules: Performance Analysis and Capacity Planning.
Key Benefits
- Maximize your IT dollar through a greater understanding of system performance capabilities
- Improve operational performance by anticipating business growth
- Keep up with high growth demands and grow quicker by identifying underused servers
- Reduce risk and improve system performance by identifying potential issues before they occur
Scope of Service
- Collect inventory and configuration information (including missing patches)
- Collect an initial 24-hour baseline
- Review baseline findings to define current workloads
- Gather data for specific period of time
- Monitor server for threshold violations
- Collect and analyze data
- Provide a report detailing:
- Current server inventory and configuration
- High-level overview of problem areas
- Any identified performance issues
- Recommended next steps
- Develop a capacity plan based upon expected growth
- Provide a report showing:
- Any capacity issues based upon future business needs
- Resource consumption by workload type and overall resource loading
Out of Scope
Installation of any hardware or system software
Sun Business Continuity & Disaster Recovery Services
Service Description
Datacenters are the heart of most companies today. We can help you protect this key asset with services that assist with business impact analysis, business continuity plan development, and disaster recovery planning. Sun experts help you build a solid, well-tested plan for restoring your IT infrastructure quickly in order to minimize interruptions for personnel, suppliers, vendors, partners, investors, and customers. Such fast restoration may not only preserve but also strengthen your company's reputation and professional standing in the business community
Key Benefits
- Create a business continuity plan that considers the impacts of service interruptions, the order of priority for recovery, your technical infrastructure, and your interdependencies
- Learn what to do when a service interruption occurs so you can minimize disruption and data loss
- Increase the sense of security among personnel, suppliers, vendors, partners, investors, and customers
Scope of Service
Business Impact Analysis Service: The development of a business case for business continuity solutions requires information from all business units in your organization. This service helps you gather this information and:
- Identify the associated operational and financial impacts of disruptions for an enterprise, system, business unit, or application
- Develop recovery time and recovery point objectives for each business service or function
- Assess the risks to hardware, applications, and data
This allows you to better prioritize applications, data, functions, and processes by criticality and establish a recovery hierarchy. Findings are analyzed and documented in a comprehensive business impact analysis report that includes recommendations for improvement and suggested solutions
Business Continuity Planning Service: This service offers design, development, implementation, maintenance and refresh of continuity plans. We document a set of predetermined, action-oriented procedures that define required resources, courses of action, essential tasks, critical data and recovery priorities. The plan accounts for communication links, alternative facilities and the safety of employees. Disaster Recovery Plan Audit Service: Our DR plan audit service focuses on rebuilding the environment and restoring systems after a catastrophic event. We develop disaster recovery procedures for clients’ platforms within their production facilities and provide documentation to recover critical hardware at an alternate location. Additional procedures can be developed to recover hardware within the current environment.
Out of Scope
- Installation of any hardware or system software
- Performance analysis and Tuning
Sun Storage Assessment Services
Service Description
The insights and results we deliver through our Sun Storage Assessment services suite help drive your bottom line by tying IT strategies closer to business objectives and closing the value gap between the adoption of new technologies and business results.
Key Benefits
- Improves storage performance while helping reduce costs
- Enhances data protection and security to help reduce business risk
- Helps meet data retention requirements and enhances access and recovery
- Helps maximize your investment in storage while aligning costs and risks
- Formulates intelligent growth plans based on an objective analysis of your current storage environment
Scope of Service
Sun Storage Discovery Assessment;
- High-level evaluation of current storage challenges to give you greater insights into potential areas of improvement
- Written report documenting and prioritizing areas for increased efficiency or improvement
Sun Storage Architecture Review Service;
- Deeper, quantitative analysis of the storage capabilities, processes, and management of storage infrastructure.
- Determine actionable steps to improve reliability, utilization, and performance of your storage subsystems with a focus on disk, tape, and the networking SAN infrastructure.
- Pinpoints the causes of your storage challenges and offers specific solutions and a roadmap for addressing them.
Sun Storage Optimization Service;
- Focus on mitigating storage issues involving people, technology and processes
- Covers all data types and platforms, and also evaluates the impact to different stakeholders, business unit requirements and consumption, and the processes that manage
storage resources
- Executes on improvement actions and delivers specific technology solutions
Out of Scope
- Installation of any hardware or system software
- Performance analysis and Tuning
SUN Cluster Implementation
Service Description
The Sun Cluster Implementation Service can help customer take full advantage of Sun Cluster software, by designing and testing customer’s Sun Cluster environment to meet high-availability requirements. Using this service can help customer feel confident that their cluster implementation has been tested and verified to meet their specific requirements - before it goes live.
Service components
- Project Management
- 1 x High Availability 2 Node Cluster Implementation Service
Scope of Service
- Installing Sun Cluster Framework on two cluster nodes
- Setting up storage and file systems
- Configuring network interfaces
- Creating application resource groups
- Database Integration
- Cluster and Database integration testing
- Delivery of Sun Service Operations and Run-book
- Information transfer session
Out of Scope
- Hardware ( Servers / Storage) installation, cabling and rack mounting
- Operating system and Patches installation
- Database / application installation and configuration
Performance Analysis and Capacity Planning (PACP)
Service Description
The Sun Performance Analysis and Capacity Planning (PACP) Services: are designed to help customers improve utilization of current IT assets by better understanding performance and capacity needs. There are two service components:
Performance Analysis: The Performance Analysis service leverages proven methodologies and best practices to evaluate performance by conducting server inventories, identifying configurations (including patch compliance), and measuring a variety of performance metrics. Data such as CPU, memory, disk, and network card utilization is collected over a period of time and then analyzed to characterize performance and identify potential problems and areas of congestion. Collect inventory and configuration information (including missing patches)
Capacity Planning: Using the data collected during the performance analysis, Sun measures the growth potential of existing servers based on current workload profiles, expected growth, and business changes. Sun’s capacity planning experts model the system and determine hardware alternatives by testing various “what-if” scenarios.
The services and related toolsets can run on both Sun and non-Sun hardware and operating systems such as Linux or Microsoft Windows.
Service components
- Performance Analysis
- Capacity Planning
Scope of Service
Performance Analysis (Collect an initial 24-hour baseline) :
- Review baseline findings to define current workloads
- Gather data for specific period of time
- Monitor server for threshold violations
- Collect and analyze data
- Provide a report detailing:
- Current server inventory and configuration
- High-level overview of problem areas
- Any identified performance issues
- Recommended next steps
Capacity Planning
- Develop a capacity plan based upon expected growth
- Provide a report showing:
- Any capacity issues based upon future business needs
- Resource consumption by workload type and overall resource loading
Out of Scope
Implementing any enhancement or solution for performance issues
Security Posture Assessment (SPA services)
Service Description
- Protect critical business applications and data from security intrusions
- Provide comprehensive in-depth infrastructure security
- Building a robust security defense requires a clear understanding of the current vulnerability state of network, applications, systems, and network-connected devices
Scope of Service
- Penetration Testing (Internal & External)
- Network Security Design Architecture Assessment
- Security Vulnerability Assessment
- Application Security Assessment
- Security Policy Assessment
- Physical Security Assessment
IT Security Risk Assessment (SRA services)
Service Description
Service is designed to help organizations identify threats to their information assets and Vulnerabilities in their environment, evaluate the business impact as a result of the identified threats and vulnerabilities and develop a prioritized remediation roadmap based on risk to secure their business critical information assets. The goal of this service is to ensure that clients are managing their information assets in a manner not only consistent with their established and approved corporate security policies and guidelines, but also with industry best practices and applicable laws and regulations
Scope of Service
- Identifying all IT assets in an organization, identifying all risks related to the assets
- Analyzing all identified risks and recommends all control measures for the risks
- Providing decision makers with information needed to understand factors that can negatively influence operations and make informed judgments concerning the extent of actions needed to reduce risk
Information Security Management System (ISMS services)
Service Description
Crafting IT security framework, Develop IT security Roadmap & Action plan, Develop all IT security related document and preparing the organization for BS7799 Certification or ISO27001 standard.
Scope of Service
- Integrates information security risk into enterprise risk management
- Documents informed choice decision making and due diligence
- Provides a framework for regulatory compliance
- Offers a structure to efficiently and effectively integrate people, process, and technology
- Furnishes a mechanism for monitoring and reporting
Managed Security Services (MSS Services)
Service Description
- Network boundary protection, including managed services for firewalls, intrusion detection systems (IDSs)
- Incident management, including emergency response and forensic analysis. Vulnerability assessment and penetration testing
- Anti-virus and content filtering services
- Information security risk assessments
- Data archiving and restoration
- On-site Security consulting
Scope of Service
- 24x7 Security Monitoring
- 24x7 alert notification on incidents
- Network Security Device Management
- Active-Phishing Monitoring
- Incident Response handling/ E-Forensic
- Periodic Vulnerability Assessment
- Periodic Penetration Testing.
Business Continuity Management (BCM Services)
Service Description
Preparing an organization with Business Continuity Planning (BCP) for any unexpected business process interruptions to reduce the disruption caused by disasters and security failures to an acceptable level.
Scope of Service
Business Continuity Management Services identifies risks to your organization’s ability to do business and minimizes the potential business impact of these threats in several ways:
- Building resilience through proactive preparation
- Creating the capability to respond quickly to emergencies
- Improving operational policies, processes, and technologies
General Security Consulting
Service Description
- Assist agencies with analysis, resolution, and maintenance of information technology security risks, threats, vulnerabilities, and protection requirements
- Provide consultation in response to audit and/or security assessment findings
- Review agency incident management plan
- Develop scope of Information Security Policy
- Define Security Control Objectives
- Develop information security policy model
Scope of Service
- Assist agencies with analysis, resolution, and maintenance of information technology security risks, threats, vulnerabilities, and protection requirements
- Provide consultation in response to audit and/or security assessment findings
- Review agency incident management planse.
- Develop scope of Information Security Policy
- Define Security Control Objectives
- Develop information security policy model
|