Dealer Management is a vital business process that enables Telecom Service Providers to manage and monitor the full sales cycle, as well as to protect their revenue chain from fraudulent and suspicious behavior of dealers and minimize revenue leakage.
The emerging need for dealer management solutions has grown as relationships between service providers, dealers and end-users/customers have become more complex.
Managing a multiple dealer environment requires an independent tool, which enables Telecom Service Providers to better control and manage business processes with their dealers.
The Dealer Relationship Management (DRM) is specifically designed to offer a flexible answer to the growing complexity when managing a multiple-dealer environment, along with its various components.
The main features of the DRM can be summarized as follows :
- Distribution Chain Management
- Discount Management
- Resource Requisition & Returns
- Distribution Management
- Inventory Management
- Retail Sales
- Compliant & Query Management
- Reporting
- Fraud Management
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