TABS Kiosk Self-Management is an extension of the ITS CRM, designed specifically to help telecom operators extend their reach to customers in a non-conventional manner. TABS Kiosk Self-Management is a self-service delivery channel that provides customers with an intuitive, on-the-go means to serve themselves, without having to queue up, wait in customer service branches or over call center lines.

Through kiosk terminals that can be deployed at dispersed locations, customers can enjoy the convenience of getting the services they need anytime and anywhere. The unmanned TABS Kiosk Self-Management reduces load on the traditional customer service delivery channels, thereby increasing customer satisfaction without the extra cost of hiring additional customer service staff or establishing new service centers. TABS Kiosk Self-Management also enables operators to diversify their advertising and content delivery channels through publishing special content and information via Kiosk terminals.


Benefits:

• Provide customers with means to serve themselves quickly and with minimum hassle
• Diversify service and content delivery channels
• Reduce load on customer service branches and call centers
• Extend the content and information delivery channel