International Turnkey Systems - TABS Suite: TABS eSelfCare

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Telecom Solutions

TABS eSelfcare

ITS offers a robust self-provisioning customer service online solution that enables Telecom Operators to significantly lower customer care and distribution costs, while offering their clients an enhanced user experience.

TABS eSelfCare allows subscribers to access their accounts, perform self-subscription management, change account details, and submit service requests to the Customer Service Centre through user-friendly web-based interfaces. This decreases the pressure on the Customer Centre's hotlines immensely. In addition, subscribers can benefit from a wide range of time and cost-effective services that facilitate the work of the Customer Service Centre.

Key Features

Easily view and update their account details.
Retrieve their real-time Balance and Airtime information.
Provision their subscription accounts by adding, deleting or changing the required services and features.
Customers can have smooth interaction with the Customer Service Centre by sending their complaints and queries through the system's web interfaces.
Prepaid customers can transfer credit from their numbers to other numbers. Contract holders can transfer credit from/to numbers under their account or to any valid prepaid number.
Manage their Favorite Numbers through eSelfCare Portal by view, add, delete or update their own Friends & Family list.
Other online services are provided through eSelfCare Portal like web-to-SMS where the logged-in customers can use the web-to-SMS functionality to send SMS messages to other subscribers. This functionality is coupled with the Address Book service that allows customers to select the SMS recipients from stored address book entries.

System administrator will have the ability to grant users of the application access rights to permit them access certain functionalities of the system.

Strengths