ITIL Service Delivery Manager

Job Location: Nigeria, Ghana, Bahrain and Jordan.

Requirements:

• Bachelor degree in Computer Science or Engineering
• At least 10 -12 years of practical IT experience
• At least 4 years successful practical experience in managing mission critical 24x7 Data Centre
• Manages large group of technical support staff based on pre-defined service delivery KPIs
• Team oriented approach to meeting business goals
• Proven development of team members both technical and soft skills
• Superior communication skills to various levels within the business as well as cross functionally
• Strong track record of service orientation
• Strong knowledge and understanding of ITIL (Information technology Infrastructure Library)
• MBA certificate is a PLUS
• Telecom Industry-oriented experience is an advantage

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