Smarter Banking Applications
Your online bank account should suit today’s connected lifestyle, and that means a strong mobile app with a wide range of features for on the go banking. In addition to basic features such as viewing account balance and conducting online bill payments, your mobile banking app should allow mobile check deposits, by simply snapping a photo of the check with your phone– yes this has become mainstream now – as well as a host of other great new features, that can really take your online banking experience to a whole new level. Here are a few to look out for when choosing your new online bank:
Voice-Activated Virtual Assistants
Some banks are now using artificial intelligence for virtual customer service 24 / 7. Instead of customers having to call a customer service center, these virtual assistants provide immediate help for various banking tasks whenever customers need it, night or day. Although chatbot functionality is limited, it’s great for quick answers to routine inquiries or limited interactions and banks are continuing to develop more sophisticated AI-powered options for enhancing customer service and helping customers manage their accounts.