Keeping customers satisfied and happy is the key to sustainable customer retention. With mobile phones and the Internet widely available, customers are now looking for a banking facility which allows them to access their account information anywhere and at any time.
With the emergence of the Internet, mobile phones, e-commerce and other enabling technologies, banks have been forced to find new ways to differentiate their products and services from those of their competitors.
Tailored to the requirements of the local and international banks and their customers,
ETHIX-Mobile has been created to enable banks to provide customers with secure, 24x7 access to their account information. This integrated banking solution enables customers to perform many critical banking functions from the ETHIX-Mobile browser interface.
ETHIX-Mobile provides customers with direct access to banking services through SMS and WAP enabled handsets.
ETHIX-Mobile is an affordable Retail Mobile Banking solution which can be used through a mobile phone. The application delivers product quality, competitive functionality and secure information. From a simple account review of payments, transfers and self-service functions, ETHIX-Mobile Banking solution can provide customers with an efficient online service that can distinguish any bank from its competitors. A bank has the opportunity to generate more revenue, reduce transaction costs as well as retain the most profitable and sophisticated Retail customers.
Competition: With fierce competition in the banking world, financial institutions consider mobile banking as a way to keep existing customers and attract new ones. ETHIX-Mobile can provide a bank with advanced technology which not only improves customer service but also increases revenue.
Broadening geographical reach: Through increased geographical reach and at a lower cost, mobile banking allows expansion of customer contact. Highly secure, reliable as well as fast in response time, ETHIX-Mobile allows banks and financial institutions to achieve the desired target of customer database and geographical scope.
Branding: Relationship building is a strategic priority for many financial institutions. Internet and mobile banking technology together with an attractive array of products and financial services can provide a means for banks to develop and maintain relationships with customers. By offering a wide range of functions and a sophisticated technology, ETHIX-Mobile can assist a bank to improve customer service and build loyalty.
Customer Demography: Mobile banking allows financial institutions to offer a wide selection of products and services to a range of banking customers. As the demography of banking customers continues to change, the challenges faced by banks is to understand each customer and find the right combination of products and services to suit their needs.
ETHIX-Mobile offers both flexibility and a comprehensive range of instruments which allow a bank to reach different customer segments and maintain profit margins.