Smarter Banking Applications
Your online bank account should suit today’s connected lifestyle, and that means a strong mobile app with a wide range of features for on the go banking. In addition to basic features such as viewing account balance and conducting online bill payments, your mobile banking app should allow mobile check deposits, by simply snapping a photo of the check with your phone– yes this has become mainstream now – as well as a host of other great new features, that can really take your online banking experience to a whole new level. Here are a few to look out for when choosing your new online bank:
Voice-Activated Virtual Assistants
Some banks are now using artificial intelligence for virtual customer service 24 / 7. Instead of customers having to call a customer service center, these virtual assistants provide immediate help for various banking tasks whenever customers need it, night or day. Although chatbot functionality is limited, it’s great for quick answers to routine inquiries or limited interactions and banks are continuing to develop more sophisticated AI-powered options for enhancing customer service and helping customers manage their accounts.
Automated Savings Tools
We all need a little help to save some extra cash and these automated savings tools might be the extra push that can make just that bit of difference. Some features offered by banks include automatically transferring predefined small amounts of ‘spare change’ out of your everyday spending to separate savings accounts that add up!
Cardless ATM Withdrawal
Contactless payments are on the rise, with the Covid-19 pandemic, encouraging society to reduce any unnecessary physical contact. Ensure your app allows for cardless ATM withdrawals, it’s convenient and hygienic! Instead of swiping or inserting a card, you simply hold your phone close to the ATM or tap it on the contactless symbol so the near-field communication (NFC) system can detect your card information.
Advanced Account Insights
Do you get to the end of the month and wonder where the money went? If that sounds like you, then look for a banking app that offers Advanced Account insights. Many banks are now offering these features to help customers track spending and manage their monthly budgets, providing insights into where their money is going.
Check Balances Without Logging In
Logging in is so last season! Many innovative banks are now allowing customers to check bank account balance and conduct basic bank transactions without logging in via one swipe without entering login credentials.